Repeat Prescription Ordering – Important Changes

PRESCRIPTION REQUESTS – no longer taken via telephone

From 1st December 2016 we have stopped allowing telephone requests for medication prescriptions.

This decision has been made to improve patient safety and following consultation with our Patient Reference Group. The General Medical Council have advised that practices use alternative methods for receiving prescription requests because there is a much greater chance of errors in prescribing when requests are received via the telephone.

There are several alternative prescription request options that most of our patients are already using. These have less potential for error. They include:

Online via our website www.westgatesurgery.com

Ordering through the pharmacy—please discuss with the pharmacy of your choice.

On paper—either by post, through our letterbox or in person. Please complete the prescription counterfoil or request slip at the desk.

Most prescriptions can be sent electronically to your chosen pharmacy—ask your pharmacy staff and they will be happy to help.

We appreciate that patients who use the telephone service may find this change difficult initially but we believe the change is important for patient safety. Our receptionists are also dealing with an ever increasing workload and we hope this change will help them in the many other tasks they are undertaking on a daily basis. Please remember to order your repeat prescriptions in plenty of time.

The only exception will be for the patients who are on our housebound register.

We are keen to encourage and support patients to use the online services therefore please ask our receptionists how to register or if you need any assistance.

We thank you for your support with this change.

 

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Contact Details

Surgery Telephone Number:
01943 660533

Please ring 01943 660533 for Appointments, Visits, Results* and General Enquiries.

*Please note that Results can only be given out between 3.00pm-5.00pm.

Please check our news page to view our latest newsletter and also a letter to patients from Dr Sykes