Changes to the Telephone System
In the near future there will be some changes to how telephone calls are handled in order to improve the service to patients.
Calls to the surgery number will be answered by a team of trained receptionists who are based off site in Leeds City Centre. This will free up our on-site receptionists to attend to the needs of the patients who are visiting the surgery; helping to proactively meet our patient needs and to ensure we keep on top of the huge amount of administrative work they have to do these days.
Majority of queries should be dealt with first time by the central team but please be assured that any call or query that needs to be redirected back to the surgery will be but it is hoped that once the system is up and running the experienced off-site team will be able to book all appointments and answer general queries.
There will, of course, be teething problems as with any new system therefore we ask you to bear with us for a while as the new system develops. Please feel free to give us any feedback that will help us improve the service you receive.
In addition to the changes above we would also like to introduce another new service:
OneMedicalGroup Patient Advisors, Jasmine and Marie, have begun to hold clinics at Westgate to support your wellbeing.
A clinic appointment involves a one to one session with a Patient Advisor in which you have time to tell your story. Clinics will range from supporting patients with behaviour change towards a healthier lifestyle, coping with mental health conditions like anxiety and depression, and supporting management of long-term conditions.
These clinics will be in addition to our Wellbeing Coordinator, Fiona Bououden, who can see you at the surgery or at home if you prefer.