Information – useful info about the practice

Prescriptions: 

If you are taking regular medication please try not to run out at weekends and holiday times. Repeat prescriptions can be ordered by post, via this website, via a local pharmacy, in person, or by telephone if you are on our housebound register.  Please allow 2 full working days before collecting from the surgery and 3 days if collecting from a local pharmacy. To use the repeat prescription facility on this website you must first visit the surgery to collect an on-line registration form and pin number.

Results: Tel: 01943 660533

Please ring for results between 3.00pm and 5.00pm only.

Disabled Facilities

Wheelchair ramp and ground level consulting are available. We have a wheelchair on the premises. An Induction Loop is fitted for the hard of hearing.

Emergency Cover when the Surgery is Closed

If you need urgent medical help because a new illness has started or an existing one has become worse please telephone: 111.  NHS 111 will assess you, provide advice and direct you straight away to the Out of Hours service that can help you best. NHS 111 is a free call.

YOU SHOULD DIAL 999 If the patient has:

  • Severe pain, especially in the chest.
  • Severe blood loss.
  • Prolonged unconsciousness.
  • Extreme difficultly in breathing.
  • A prolonged fit.

For health advice please telephone 111( (24hr medical advice and information-Free call) or visit: http://www.nhs.uk/111

or consult a local pharmacy.

Suggestions and Complaints

If you have any suggestions for improving our service the doctors and staff will be glad to consider them. We realise that things do go wrong sometimes. If you think this has happened to you we have an internal complaints procedure. Please contact the Practice Manager so that we can try and sort out your problem and perhaps prevent it happening again. This does not affect your rights to pursue a more formal complaint.

Contacts for Further Advice and Help

NHS Choices website:

http://www.nhs.uk

Independent Complaints Advocacy Service: 0300 456 8349

Named GP

Here at Westgate Surgery we have nominated a named GP to be accountable for the care of each of our patients. The purpose of this is to ensure that you have a named individual who you know is responsible for the overall care you receive at the surgery. Having a named GP assigned to you DOES NOT mean that you are obliged to see that GP for consultations and treatment; you are welcome to continue to make appointments to see any of the GPs at the surgery. If you would like to know the name of the GP who is accountable for overseeing your care, please ask our reception team who will be more than happy to inform you.

Practice Income

All GP practice are required to declare the mean earnings (average pay) for GPs working to deliver NHS services. The average pay for GPs working at Westgate Surgery in the last financial year was £56,050 before tax and National Insurance. This is for 2 full time GPs, 4 part time GPs and 1 locum GP who worked in the practice for more than six months.

Patient Responsibilities

We will treat you with respect, care and courtesy and we ask that you do the same. Please be on time for appointments and cancel appointments you cannot attend. It is important that you inform us promptly of any change of address, name or telephone number. If you are under the care of a hospital or waiting for an appointment please notify that organisation too.Patients who are abusive or violent will be removed from our list and NHS England will make alternative arrangements for their health care.

Confidentiality

The practice is registered under the Data Protection Act and strict patient confidentiality is observed at all times. Please do not ask us for information about anyone else – we are not able to give it. All employees have signed a confidentiality agreement. Where information is stored electronically we comply with the current legislation. In the course of everyday patient care and administration your data may be shared, in confidence and only if necessary with other specific NHS organisations.

Research

Research is an important part of the work of the NHS and here at Westgate Surgery we work with external researchers to look at issues that are relevant and important to general practice. The clinical research we are involved in means that patients get access to new treatments and medicines and the time and money we invest means better and more cost effective treatment for patients. We have been accredited by the Royal College of General Practice as a ‘Research Ready’ practice, which means we are able to take on research projects. We also work with the NHS Clinical Research Network to make sure that any project we are involved in sticks to the highest standards and has been ethically approved.

From time to time you may be invited to take part in a research project and whilst we are always grateful if you say yes, we wish to assure you that should you decide not to take part in our research the care you receive from the practice will in no way be effected and that we respect each individuals choice.

 

Contact Details

Surgery Telephone Number:
01943 660533

Please ring 01943 660533 for Appointments, Visits, Results* and General Enquiries.

*Please note that Results can only be given out between 3.00pm-5.00pm.

Telephone Change: Please ring 01943 660533 for Appointments, Visits, Prescriptions*, Results* and General Enquiries.
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